UX Workshop Series 2024

 #Workshop 01 

Understanding Customer Needs to Set Strategic Direction

Date: 27 Jan 2024

Online Application [Class Code: UX2024-Q1-WS01]

Description

Understanding Customer Needs helps Product Teams define requirements, scope and focus on what is a meaningful priority to set strategy and direction. This workshop will help you with methods/tools to better understand the customer and how to connect this into design. 

Outline

This session will help you: 

• Define the methods/tools in understanding customer needs
• Define the stakeholders who help support customer research programs
• Outline the organisational risks and opportunities in understanding customer needs
• Outline a UX Customer Research and Strategy Plan to explore the services, stakeholder support and key assets needed. 

Audience 

This workshop is for any sector in industry, government or non-profit organisation and groups including but not limited to: 

• Leadership Teams focusing on both the organisational strategy and developing a culture that enables potential 
• Program, Product and Project Management focusing on the design and development of humane products, services and experiences 
• Teams of Customer/User Experience designers and researchers focusing on the platforms upon which organisations build their product and service strategies. 

Takeaways 

Participants will receive: 

• A Customer Research Strategic Plan
  Elements include customer profile, team competencies and supporting tools 
• The Make Meaningful Work Guided Practice Journal
  Used to understand better and reflect on the characters, competencies and culture of individuals and the team.

 #Workshop 02 

Aligning Stakeholders to Define Value Proposition

Date: 24 Feb 2024 

Online Application [Class Code: UX2024-Q1-WS02]

Description  

Aligning stakeholders is critical to achieving goals and reaching organisational success points to meet customer needs. This workshop explores barriers and opportunities when aligning stakeholders, methods/tools used and outcomes to define value propositions.

Outline 

This session will help you:

• Define the methods/tools for aligning stakeholders 
• Define key stakeholder personas, needs and key characteristics to look out for 
• Outline the artifacts needed to capture stakeholder needs and strategic outcomes 
• Outline a Stakeholder Plan to describe activities, tools/methods in managing, leading and sustaining the stakeholder relationships. 

Audience

This workshop is for any sector in industry, government or non-profit organisation and groups including but not limited to:

• Leadership Teams focusing on both the organisational strategy and developing a culture that enables potential 
• Program, Product and Project Management focusing on the design and development of humane products, services and experiences 
• Teams of Customer/User Experience designers and researchers focusing on the platforms upon which organisations build their product and service strategies. 

Takeaways 

Participants will receive:

• A Stakeholder Plan
  Elements to map out stakeholder needs, issues and methods/tools in managing, leading and sustaining the stakeholder relationships. 
• The Make Meaningful Work Guided Practice Journal
  Used to better understand and reflect on the characters, competencies and culture of individuals and the team.

 #Workshop 03 

Leading Learning Cultures to Sustain Meaningful Work

Date: 23 Mar 2024

Online Application [Class Code: UX2024-Q1-WS03]

Description  

Being motivated and open to constant learning, change and growth can only benefit leadership. Leading learning cultures for growth and adaptability will thrive in 21st-century organisations. This workshop explores the critical practices needed to design learning cultures and the key tools for leaders to sustain meaningful work. 

Outline

This session will help you: 

• Define the key tools and soft skills needed for optimal learning environments 
• Tools to help individuals and teams to define their own learning plans 
• Describe the strategic importance of soft skills and reflective journaling to capture best practices 
• Outline a Leadership Learning and Development Plan to describe activities, tools/methods in managing, leading and sustaining continuous learning cultures. 

Audience

This workshop is for any sector in industry, government or non-profit organisation and groups including but not limited to:  

• Leadership Teams focusing on both the organisational strategy and developing a culture that enables potential 
• Program, Product and Project Management focusing on the design and development of humane products, services and experiences 
• Teams of Customer/User Experience designers and researchers focusing on the platforms upon which organisations build their product and service strategies.  

Takeaways

Participants will receive:

• A Leadership Learning and Development Plan - activities, tools/methods in managing, leading and sustaining continuous learning cultures. 
• The Make Meaningful Work Guided Practice Journal - used to understand better and reflect on the characters, competencies and culture of individuals and the team.

➞ Payment Methods
Remark: Fees paid are non-refundable and non-transferable unless the course is cancelled.